Free delivery from € 30 *
Order before 16:00, for next day delivery *

FAQ

"Best Before" dates are about quality, not safety. When the date has passed, it doesn't mean the food will be harmful, but it can start to lose its flavor and texture.

Orders received before 4pm will be shipped the same day.

Our packages are sent from Monday to Friday.

It is possible that your order is delayed due to force majeure.

How much are the shipping costs?

Free shipping from 30 euros

The shipping costs for the Netherlands are € 6.10 from € 30, - your order will be shipped free of charge.

The shipping costs for the Netherlands letterbox post are € 3.95 from € 30, - your order will be shipped free of charge.

For Belgium the shipping costs are € 8.80 and from € 50,- your order will be shipped free of charge.

For Germany the shipping costs are € 9.10 and your order will be shipped free of charge from € 50,-

For United Kingdom the shipping costs are € 12.20 and you order will be shipped free of charge from € 75,-

Yes that can happen. If the article fits in a letterbox package.

All packages are sent via PostNL or DHL

Pallets are sent via CTSGroup or Mainfreight

It is possible that you are not at home, PostNL will then try to offer the package to your neighbors.

You will of course receive a message from PostNL about this.

If there are no neighbors at home, you will receive a message with a code with which you can make a new delivery appointment online.

On our website you can indicate in the instruction field that you do not want it delivered to the neighbors.

We will pass this on to PostNL With the cooperation of PostNL we assume that this will not happen.

No, PostNL does not store parcels outside. This is because the delivery person is responsible for your package.

They will therefore always offer the package at your door or if no one is present they will try to give it to your neighbors.

Yes this is possible. You can enter a different delivery address on our website.

  • iDeal

  • Paypal

  • Bancontact / MisterCash

  • Sofos

  • Mastercard

  • Visa

Transfer in advance If you prefer to transfer the amount of the order yourself to our account number, you choose to transfer the option in advance. You receive the invoice for your order, which also includes the bank details of Upets. You transfer the money yourself to our bank account and your payment is received within 1-3 business days. Payments from Belgium sometimes take a little longer. Your order will be sent as soon as your payment has been received. If we have not received payment after 14 days, the order will be removed from the system

Account number: NL49 RABO 0115 7431 62 t.n.v. S&W Import Export BV

You can also find this information on our contact page.

You can enter a coupon code on the shopping cart page, you can also enter your discount code at the cash register It may happen that you receive a discount code card via an order. This is then a discount code number that you can use.

It also happens that we do a discount because of a festive occasion.

All mentioned prices include VAT. Almost all articles fall under the 21% ruling. If there are articles that fall under the 6% rule, this will be stated.

For us, security is the most important thing.

That is why all payments are sent via a secure connection via Mollie.

Mollie guarantees that your payments and sending of your data are protected.

We will never forward your data to third parties. All information that you enter with us via the website is stored in a secure environment.

If you would like to be kept informed of promotions or discounts, you can subscribe to our newsletter.

Can I return the product?

If you do not like the product, you can return it within 14 days.

Products are only accepted if they are also received in the same condition.

Bags of food are NOT accepted when opened.

If you send an email to klantenservice@upets.nl and indicate that the package is being routed with an order number, we can process it faster. Of course you will receive back the purchase amount including any shipping costs.

If you want to return an item, you pay the shipping costs yourself The address to which it can be sent is:

Upets.nl

Returns Department

Gooiland 15

1948 RC Beverwijk

the Netherlands

This is allowed, you can send an email to klantenservice@upets.nl, please state your order number and indicate which item will be exchanged with which item.

If you have received a product that is damaged or broken, we ask you to contact us by email as soon as possible after receipt with a photo of the damaged product, so that we can offer a suitable solution.

No. There is no guarantee on dog toys, every dog is different and one dog immediately breaks toys that may last for years with another dog. You should supervise your dog to prevent bits from being bitten and eaten. Each article indicates something about the durability of the dog toy, this is only an indication based on our own experiences. If your dog breaks a toy quickly, you will not get a refund. You are also responsible for the safety of your own dog at all times, remove broken toys immediately.

No. There is no guarantee on cat toys, every cat is different and one cat immediately breaks toys that may last for years with another cat. You should supervise your cat to prevent bits from being bitten and eaten. Each article indicates something about the durability of the cat toys, this is only an indication based on our own experiences. You are also responsible for the safety of your own cat at all times, remove any broken toys immediately.

For people who want to feed their pets animal-free and for dogs with an allergy to animal ingredients. All our vegetarian dog food (Gather ™) is complete (unless otherwise specified), free of GMOs, free of artificial fragrances, colors and flavors and free of artificial preservatives.

Receiving complaints is never fun, so we take this subject very seriously. And always try to find the right solution. If you send an e-mail to klantenservice@upets.nl and clearly state what the complaint is and what order number belongs to, you will receive a message within 24 hours. We will do everything we can to solve it together as quickly as possible.

No, we do not write our reviews ourselves, nor can we change the reviews.

If you do not have a question here, you can always send an e-mail to klantenservice@upets.nl. We will answer your email as soon as possible.

Upets Support

If any query please ask to support team